Download Crisis Management By Apology: Corporate Response to by Keith Michael Hearit PDF

By Keith Michael Hearit

This quantity examines the function of apologia and apology in line with public assault. writer Keith Michael Hearit presents an advent to those universal parts of public lifestyles, and considers a various record of matters, from public figures and contributors to agencies and associations. He explores the motivations and rationales at the back of apologies, and considers the ethics and criminal liabilities of those activities. Hearit offers case stories in the course of the quantity, with many well-known examples from fresh occasions within the United States, as good as an overseas apology-making case from Japan.

The broad-perspective procedure of this quantity makes the content material suitable and beautiful to practitioners and students in public relatives, enterprise communications, and administration. it's a precious textual content for classes that take a discursive method of public kinfolk, and it additionally appeals to readers in company administration, studying apology as a reaction technique to company crises.

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